Link to Upgrade to Windows 10: https://www.microsoft.com/en-us/software-download/windows10ISO
Get help with Windows 10 upgrade and installation errors: https://support.microsoft.com/en-us/help/10587
If you need further assistance or would like us to perform the update, contact us here.
Tip to Help Install the Upgrade
If you are not able to upgrade, you can try performing a clean boot: Follow the steps mentioned to perform hardware clean boot.
Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for Run.
In Run dialog box, type devmgmt.msc and hit enter.
Now expand the Display adapters, Printers, Sound, video and game controllers, USB root hubs.
Now right click on the drivers inside the section and click on Disable.
If asked for restart click on restart later and disable all the drivers.
Close the device manager window.
Then perform Clean Boot on the PC and proceed with the installation. Refer the article How to perform a clean boot in Windows
Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.
Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.
Uninstall Antivirus Software: Try uninstalling the Antivirus software and see if the installation goes through. Refer to the section Uninstall or remove apps and programs from the article Repair or remove programs in Windows 10
Delete the previous installation files: Follow the steps to delete the previous Windows Installation files.
Press Windows + E key to open file explorer.
Now open C drive and click on View on the top of the window.
Now click on Options and select the View tab under Folder options window.
Now click on the radio button Show hidden files, folders, and drivers.
Click on Apply and OK.
Now delete the $Windows.~BT &$Windows.~WS folders.
If you face any permission issue, run the below commands in command prompt to delete the folders.
Open Start Menu and type CMD.
Right click on it and click Run as administrator.
Now run the following commands:
takeown /F C:\$Windows.~BT\* /R /A
icacls C:\$Windows.~BT\*.* /T /grant administrators:F
rmdir /S /Q C:\$Windows.~BT\
Once the command is executed run the below command:
takeown /F C:\$Windows.~WS\* /R /A
icacls C:\$Windows.~WS\*.* /T /grant administrators:F
rmdir /S /Q C:\$Windows.~WS\
Once the command is executed type exit to close the command prompt window.