1. Try restarting the computer.  Then open your web browser and open a webpage like google.com.  Sometimes this is all that’s needed.
  2. Check the lights on your modem and router.  Are there any flashing yellow lights?  This might indicate that the service issue is with your internet provider and you may need to contact them.  If not, proceed below.
  3. If you have another computer, see if the issue is the same on the other one.  If it has the same issue, contact your Internet Service Provider, as the issue is likely with their equipment.  Otherwise, proceed below.
  4. Make sure all corded connections are connected tightly.
  5. Try restarting the modem and router (sometime separate units).  If you only have one unit, skip steps 2 and 4 directly below.
    1. Unplug the power to the modem (this will be what connects to either the cable, telephone line, or DSL).  
    2. Unplug the power to router (this will be where wireless antennas and/or thick telephone looking cord that connects to your computer.  
    3. Then, reconnect the modem and wait 2 minutes.
    4. Reconnect the router and wait 2 minutes.
    5. Open a web browser to see if the problem is fixed.
  6. Reset TCP settings and "flush" the IP Cache
    1. Click on the search bar on bottom left and type: command
    2. Right-click the command prompt icon and select the option to “Run as Administrator.”
    3. In the open prompt, type NETSH INT IP RESET
    4. You should receive a message of your success as confirmation.
    5. Then type ipconfig /flushdns
    6. You should receive a message of your success as confirmation when the cache is cleared.

For more troubleshooting steps, see this article or click here to open a new ticket with us: https://mycomputersolutionz.freshdesk.com/helpdesk/tickets/new