We respond to your requests by order of urgency. During business hours you can submit a ticket or call us directly. After business hours, Urgent requests need to be made through the Help Desk. We try to respond within 1 hour during business hours and for Urgent Requests.
Use this Help Desk link to help us collect the most important information.
You may also use the "+ New Support Ticket" button on the top right of this page to submit a new ticket. Please provide as much info as possible, including best contact information.
Please mark the urgency of your request. Requests marked URGENT may incur an additional fee for after hours response.
If the urgency of your issue changes you can resubmit a new ticket indicating this.
Please allow 1 business day for a reply to non-urgent requests. You may alternately call us directly at (336) 338-8WEB.or (336) 338-8932 during normal business hours..